Return & Refund Policy

Last Updated: October 12, 2026

Welcome to Solentrra.

Solentrra is operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd., the company responsible for operating our online store.

We are committed to providing a transparent, fair, and convenient shopping experience for our customers in the United States.

We offer a 180-day free return policy for eligible products, starting from the date your order is delivered.

This policy explains return eligibility, how to request a return, return shipping costs, refund processing times, order cancellations, and how to contact our customer support team.

This policy does not limit any consumer rights or protections available under applicable United States federal or state laws.

1. Our 180-Day Return Policy

We accept eligible returns within 180 calendar days of the delivery date.

If you are not satisfied with your purchase, you may request a return within this period, subject to the conditions outlined below.

To qualify for a return based on personal preference or a change of mind:

• The item must be unused, unworn, and in its original condition.

• The item must include all original accessories, components, and accompanying materials.

• The original packaging must be retained and included with the returned item.

• The return must be initiated within 180 calendar days after delivery.

• The item must be returned according to the instructions provided by our customer support team.

These conditions apply to preference-based returns under our voluntary 180-day return policy.

They do not restrict your rights if an item arrives damaged, defective, incorrect, or materially different from its description.

Products purchased during promotional events or at discounted prices remain eligible for returns under the same conditions unless a specific restriction was clearly disclosed before purchase and is permitted by applicable law.

A discounted price alone does not automatically make an item ineligible for return.

2. How to Request a Return

To initiate a return, please contact our customer support team.

Email: service@solentrraa.com

Please provide the following information:

• Your order number.

• The name or description of the item you wish to return.

• Your return or refund request.

• The reason for the return, if you would like to provide one.

• Photographs of the product, if relevant to a damage, defect, or incorrect-item claim.

Providing a reason for a preference-based return is helpful but not mandatory.

If your item arrives damaged, defective, incorrect, or materially different from its description, please explain the issue so we can assist you appropriately.

Photographs may help us assess the problem more efficiently, but they are not automatically required for every claim.

After receiving your request, our customer support team will review the information and provide the appropriate return instructions.

These instructions will include the designated return address and available return shipping arrangements.

3. Return Address and Instructions

Please do not send returned products directly to our business address without first contacting customer support.

Our business address is not necessarily the same as our designated return warehouse address.

To ensure your return is processed correctly, please contact:

Email: service@solentrraa.com

Our customer support team will provide:

• The appropriate return warehouse address for your order.

• Return packaging and shipping instructions.

• Information about the available prepaid return shipping arrangements.

• Any additional information needed to complete your return.

For returns under our voluntary 180-day return policy, please ship the item within 14 calendar days after receiving our return instructions, unless our support team confirms a different arrangement.

We will provide the information necessary to help you complete the return process.

This return procedure does not override any rights available under applicable consumer protection laws.

4. Return Shipping Costs

Solentrra offers free return shipping for eligible returns within our 180-day return period.

This includes eligible returns resulting from:

• A change of mind.

• Personal preference.

• Customer dissatisfaction with an eligible product.

• Receiving a damaged or defective item.

• Receiving an incorrect item.

• Receiving an item materially different from its product description.

For eligible returns, customers are not required to pay return shipping charges.

Depending on the circumstances, we may arrange:

• A prepaid return shipping label.

• A return shipping service coordinated by our customer support team.

• Reimbursement of return shipping costs agreed upon in advance.

Please contact our support team before arranging return transportation so we can provide the appropriate return shipping solution.

No restocking fees are charged for accepted returns.

If a return results from a defective product, shipping damage, an incorrect item, or an error for which we are responsible, we will provide an appropriate solution at no additional cost to the customer.

Return shipping costs are separate from the original shipping charges paid when placing an order.

The refund treatment of original shipping charges is explained in Section 7.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product description, please contact us as soon as you discover the issue.

Email: service@solentrraa.com

Please include:

• Your order number.

• A description of the issue.

• The name of the affected product.

• Supporting photographs, if available and relevant.

We will review your request and provide an appropriate resolution based on the circumstances.

Available solutions may include:

• Replacement of the affected item.

• Repair of the item, where appropriate.

• A full refund.

• A partial refund or price adjustment, where appropriate.

• Another reasonable solution agreed upon with the customer.

If the issue is caused by a product defect, shipping damage, an incorrect item, or an error for which we are responsible, we will cover the necessary return shipping costs.

Customers will not be charged additional return shipping or restocking fees for these issues.

Claims involving defective, damaged, or incorrect products will be handled in accordance with applicable consumer protection laws.

Our voluntary 180-day return policy does not limit any legal rights or remedies available to customers.

6. Refund Processing and Payment Method

For eligible returns accepted under our 180-day return policy, we will refund the amount actually paid for the returned product.

Refund processing time: Within 14 calendar days after we receive the returned item.

We may inspect the returned product to verify its condition and return eligibility.

Any necessary inspection will be completed within the stated refund processing period and will not extend that period.

Once a refund is issued:

• The refund will normally be sent to the original payment method used for the purchase.

• We will not require you to accept store credit instead of an eligible monetary refund.

• We will not charge additional refund processing fees.

• We may use an alternative refund method if you expressly agree and no additional fees are imposed.

After we issue your refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the applicable processing period, please contact us at:

service@solentrraa.com

Refunds involving damaged, defective, incorrect, or undelivered products will be handled according to the circumstances and applicable law.

7. Original Shipping Fees and Refunds

Our standard shipping rates for orders delivered to the United States are:

• Orders of $39.00 or more: Free standard shipping.

• Orders below $39.00: $2.99 standard shipping fee.

All prices and shipping charges are expressed in United States dollars (USD).

For an eligible return made solely because of a change of mind or personal preference, the refund generally covers the amount paid for the returned product.

Any original shipping fee paid at checkout is generally non-refundable for preference-based returns, except where otherwise required by applicable law.

For example, if your order was below $39.00 and you paid the $2.99 standard shipping fee, that original shipping charge is generally not refunded when you return an otherwise satisfactory item due to a change of mind.

However, if the return results from a defective product, shipping damage, an incorrect item, or an error for which we are responsible, we will provide an appropriate refund or other remedy without imposing additional costs for resolving the issue.

Where applicable law requires reimbursement of original shipping charges, those charges will be refunded.

Eligible return shipping remains free regardless of whether the original order qualified for free delivery.

8. Order Cancellation Before Shipment

If your order has not yet been shipped, you may request cancellation by contacting our customer support team.

Email: service@solentrraa.com

Please include:

• Your order number.

• Your request to cancel the order.

We will review the shipping status of your order and confirm whether cancellation is still possible.

If your order is successfully canceled before shipment:

• No cancellation fee will be charged.

• The full amount paid for the canceled order, including any original shipping fee, will be refunded.

• The refund will be issued to the original payment method.

• The refund will be processed within 14 calendar days after cancellation is confirmed.

If the order has already been shipped and cancellation is no longer possible, you may request a return after delivery under our 180-day return policy, subject to the applicable conditions.

We do not charge cancellation fees for orders successfully canceled before shipment.

This cancellation policy does not limit any cancellation or refund rights provided by applicable law.

9. Shipping and Delivery Information

Solentrra currently provides shipping services to customers in the United States.

Our standard order processing and delivery estimates are as follows.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing includes order verification, preparation, and shipment arrangements.

Business days generally exclude weekends and public holidays.

Estimated Total Delivery Time

The estimated total delivery time for orders shipped to the United States is:

10–20 business days from order confirmation.

This total estimated delivery period includes both order processing and transportation time.

The 1–3 business days of order processing are included in the estimated 10–20 business days and are not added on top of that period.

Delivery estimates may vary due to circumstances such as carrier operations, customs processing, holidays, severe weather, or other unexpected logistical disruptions.

We will make reasonable efforts to keep customers informed of significant shipping delays.

Shipping Fees

For deliveries within the United States:

• Orders totaling $39.00 or more qualify for free standard shipping.

• Orders totaling less than $39.00 incur a standard shipping fee of $2.99.

Applicable shipping charges will be displayed during checkout before payment is completed.

All amounts are expressed in USD.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

You can use the tracking information to monitor your shipment's progress.

Delayed or Missing Packages

If your tracking information has not updated for an extended period, your package is significantly delayed, or you believe your shipment has been lost, please contact:

service@solentrraa.com

Please provide your order number and any available tracking details.

Our customer support team will review the situation, assist with shipment investigation, and provide an appropriate resolution.

We will not automatically reject a missing-package claim solely because the carrier's tracking system shows the package as delivered.

Where an order cannot be fulfilled or delivered as agreed, we will provide appropriate options, including cancellation and a refund when required by applicable law.

For additional information, please refer to our Shipping Policy.

10. Consumer Rights and Policy Exceptions

Our 180-day return policy is a voluntary customer service benefit offered by Solentrra.

It does not replace or restrict any mandatory consumer protections available under applicable United States federal or state laws.

Certain products may be subject to specific return restrictions where legally permitted.

Any applicable product-specific restrictions must be clearly disclosed before purchase.

Return restrictions do not override legal protections for products that are defective, incorrectly supplied, or materially different from their descriptions.

If any provision of this policy conflicts with applicable law, the applicable legal requirement will prevail.

We are committed to handling return and refund requests fairly, transparently, and in accordance with applicable consumer protection requirements.

11. Contact Information

For questions about returns, refunds, order cancellations, damaged products, or shipping issues, please contact our customer support team.

Brand Name: Solentrra

Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

Customer Support Email: service@solentrraa.com

Customer Service Phone: 0595-88077758

Solentrra is operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Our customer support team is available to assist with questions regarding orders, delivery, returns, refunds, and product-related concerns.

For the quickest assistance, please include your order number when contacting us about an existing purchase.

Important: Our business address is provided for company identification and correspondence. It is not automatically the designated return warehouse address. Please contact customer support for the correct return instructions before mailing a return.

We appreciate your trust in Solentrra and are committed to providing a reliable and transparent shopping experience.

This Return & Refund Policy applies to purchases made through Solentrra and is subject to applicable United States consumer protection laws.