Terms of Service

Last Updated: October 12, 2026

Welcome to Solentrra.

These Terms of Service govern your access to and use of the Solentrra online store, including its website, products, content, and related services.

By accessing our website, placing an order, or using our services, you agree to comply with these Terms of Service, subject to any consumer rights and protections provided by applicable law.

Please read these terms carefully before using our website or making a purchase.

1. Business Information

Solentrra is owned and operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

The company operates this online store under the brand name Solentrra.

Our business information is as follows:

• Brand Name: Solentrra

• Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

• Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

• Customer Support Email: service@solentrraa.com

• Customer Service Phone: 0595-88077758

Throughout these Terms of Service, the terms "we," "us," and "our" refer to Jinjiang Zhaohua Xinsheng Investment Co., Ltd., operating under the Solentrra brand.

For questions concerning our website, products, services, or orders, customers may contact us using the information provided above.

2. Use of Our Website

By using our website, you agree to comply with all applicable laws and regulations.

You must provide accurate, complete, and current information when placing an order, creating an account, or communicating with our customer support team.

You must have the legal capacity to enter into a binding purchase agreement.

You agree not to:

• Access another customer's account or personal information without authorization.

• Introduce viruses, malware, or harmful software that could interfere with our website.

• Use our website for fraudulent, unlawful, or misleading activities.

• Infringe upon intellectual property rights or other legally protected rights.

• Attempt to interfere with the security, operation, or functionality of our services.

We reserve the right to take reasonable measures to protect our website, customers, and business operations, consistent with applicable consumer protection laws.

3. Product Information and Accuracy

We strive to provide accurate and complete product descriptions, specifications, photographs, availability information, and pricing.

Essential product characteristics are presented before customers complete their purchases.

However, product colors and certain visual details may appear slightly different depending on screen settings, display technology, and lighting conditions.

Such display variations do not justify delivering a product that is materially different from its advertised description.

If we discover a significant error involving a product description, price, or availability, we will take reasonable steps to correct the information and notify affected customers.

Any necessary adjustment to an existing order will be handled in accordance with applicable law and the customer's rights.

We will not impose unauthorized changes to the products purchased or the agreed purchase price after an order has been confirmed.

4. Orders, Pricing, and Purchases

Purchases made through Solentrra are subject to these Terms of Service, our applicable Terms of Purchase, Shipping Policy, and Return & Refund Policy.

All product prices and shipping charges are displayed in United States Dollars (USD).

Before completing an order, customers should review:

• Selected products and quantities.

• Product prices and applicable discounts.

• Shipping destination and delivery information.

• Applicable shipping charges.

• Any applicable taxes or additional charges disclosed at checkout.

• The final order total.

The total amount payable will be displayed before the purchase is confirmed.

Orders are subject to payment authorization and product availability.

If an order cannot be fulfilled due to inventory limitations or another legitimate issue, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.

For matters specifically involving purchases, the relevant transaction policies will apply alongside these Terms of Service, without limiting mandatory consumer rights.

5. Order Processing and Shipping

Solentrra provides shipping services to customers in the United States.

5.1 Shipping Origin

Orders destined for the United States are dispatched from Hong Kong.

Customers should be aware that international shipping may involve customs procedures, carrier transfers, and other transportation processes that can affect delivery times.

5.2 Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing includes order verification, preparation, packaging, and arrangements for shipment.

Business days exclude weekends and applicable public holidays.

5.3 Estimated Total Delivery Time

The estimated total delivery time for orders shipped to the United States is 10–20 business days, including order processing and shipping transit time.

This estimate begins when the order is placed and includes the standard processing period of 1–3 business days.

Delivery times are estimates rather than guaranteed arrival dates.

Actual delivery may vary due to factors such as:

• Carrier operations and transportation schedules.

• Customs clearance procedures.

• Severe weather or unexpected transportation disruptions.

• Public holidays and peak shipping periods.

• Incorrect or incomplete shipping information.

• Other circumstances beyond our reasonable control.

If a significant delay occurs, customers may contact our support team for assistance.

5.4 Shipping Fees

The following standard shipping rates apply to orders delivered within the United States:

Order Value (USD)	Standard Shipping Fee
Below $39.00	$2.99
$39.00 or more	FREE

Free standard shipping applies to orders of $39.00 or more.

Orders below $39.00 are subject to a standard shipping fee of $2.99.

Applicable shipping fees will be clearly displayed at checkout before the customer confirms payment.

5.5 Order Tracking

Once an order has been shipped, customers will receive a shipping confirmation email containing available tracking information.

Customers can use the provided tracking details to monitor shipment progress.

Tracking updates may not appear immediately after dispatch and may occasionally be delayed during international transportation.

5.6 Delayed, Missing, or Lost Packages

If your package experiences an unusual delay, tracking information has not been updated for an extended period, or your order appears to be lost, please contact:

Email: service@solentrraa.com

Please include your order number and a brief description of the shipping issue.

Our customer support team will review the available tracking information, coordinate with the shipping carrier when appropriate, and work toward a reasonable resolution.

A tracking status indicating delivery does not automatically prevent customers from reporting a missing package or requesting an investigation.

Handing a package to a shipping carrier does not eliminate any responsibilities we retain as the seller under applicable law.

For additional shipping information, please refer to our Shipping Policy.

6. Returns and Refunds

Solentrra offers a 180-day free-return policy for eligible products, subject to the requirements and procedures described in our Return & Refund Policy.

6.1 Return Window

Eligible products may be returned within 180 calendar days after delivery.

The return period begins on the date the customer receives the order.

Return eligibility and any product-specific conditions are governed by our published Return & Refund Policy, without limiting applicable statutory consumer rights.

6.2 How to Request a Return

To initiate a return, please contact:

Email: service@solentrraa.com

Include the following information:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Relevant photographs or other supporting information, when applicable.

Our customer support team will review your request and provide the appropriate return instructions.

6.3 Return Address

The return warehouse address may differ from our registered business address.

Please do not send returned products directly to our business address without receiving return instructions.

Once a return request is approved, our customer support team will provide the appropriate return address and return procedure.

6.4 Return Shipping Costs

Eligible returns under our 180-day free-return policy are provided free of charge when arranged according to our published return procedures.

Customers should contact our support team before returning products to ensure that the appropriate return arrangements are made.

If a product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate refund, replacement, or return solution at no additional cost to the customer, as required by applicable law.

6.5 Refund Processing Time

For eligible returns, refunds will be issued to the original payment method within 14 calendar days after we receive the returned product.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank or payment service provider.

Refunds will be processed in accordance with our Return & Refund Policy and applicable consumer protection laws.

6.6 Consumer Rights

Our voluntary 180-day return policy does not restrict or replace any consumer rights, remedies, or protections that cannot legally be excluded.

For full information about return eligibility, return procedures, shipping arrangements, and refunds, please review our Return & Refund Policy.

7. Order Cancellation and Modification

Customers may request cancellation of an order that has not yet been shipped.

Orders canceled before shipment are eligible for cancellation without a cancellation fee.

If you wish to cancel or modify an order, please contact our customer support team as soon as possible:

Email: service@solentrraa.com

Please include your order number and explain the requested change.

Our team will review the order status and confirm whether the requested modification can still be completed.

Once an order has shipped, cancellation or modification may no longer be possible through the normal order-processing system.

However, customers may still request an eligible return under our Return & Refund Policy.

Nothing in this section limits any mandatory cancellation, refund, or consumer protection rights provided by applicable law.

8. Customer Accounts and Security

Customers who create an account on our website are responsible for maintaining the confidentiality of their login credentials.

You should take reasonable precautions to prevent unauthorized access to your account.

If you suspect unauthorized activity or a security issue involving your account, please contact our customer support team promptly.

We may implement appropriate security measures, including temporarily restricting account access when fraud or a security threat is reasonably identified.

Such measures will not eliminate customers' existing contractual rights or legally required remedies relating to completed purchases, complaints, or refunds.

9. Intellectual Property

All text, photographs, images, illustrations, logos, graphics, designs, and other materials displayed on our website are protected by applicable intellectual property laws.

These materials belong to Solentrra, Jinjiang Zhaohua Xinsheng Investment Co., Ltd., or their respective rights holders, as applicable.

Customers may access and view website content for personal, non-commercial purposes.

Reproduction, distribution, modification, publication, or commercial use of protected materials requires permission from the relevant rights holder unless otherwise permitted by law.

Nothing in these Terms of Service transfers ownership of intellectual property rights to website users.

10. Customer Reviews and User Contributions

Where our website allows customers to submit reviews, comments, or other content, submissions should reflect genuine experiences and comply with applicable laws.

Customers must not submit content that is:

• Fraudulent or intentionally misleading.

• Defamatory, threatening, or unlawful.

• Infringing upon another person's intellectual property rights.

• Violating another person's privacy.

• Containing malicious software or harmful links.

We may moderate or remove content that violates these requirements or applicable law.

Negative reviews and unfavorable opinions will not be removed solely because they express dissatisfaction with our products or services.

We are committed to maintaining a fair and trustworthy customer review environment.

11. Third-Party Services

Our website may use third-party providers to support certain operations, including:

• Payment processing.

• Order fulfillment and shipping.

• Shipment tracking.

• Website functionality and technical services.

When customers interact with third-party services, the relevant provider's terms and privacy practices may also apply.

We encourage customers to review the applicable policies of these service providers when appropriate.

The involvement of third-party providers does not automatically remove our contractual or legal responsibilities as the seller.

12. Privacy and Personal Information

We respect the privacy of our customers and recognize the importance of protecting personal information.

Our Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with our website and services.

The Privacy Policy also provides information about customers' applicable privacy rights and how those rights may be exercised.

Acceptance of these Terms of Service does not automatically constitute consent to receive optional marketing communications or to use tracking technologies that require separate consent under applicable law.

For more details, please review our Privacy Policy.

13. Website Availability and Liability

We take reasonable measures to maintain the functionality, accessibility, and security of our online store.

However, temporary interruptions may occur due to maintenance, software updates, technical issues, or events beyond our reasonable control.

We will make reasonable efforts to minimize disruptions and restore normal website operations.

Nothing in these Terms of Service excludes or limits liability where doing so would be prohibited by applicable law.

These terms do not eliminate our contractual responsibilities, legally required product remedies, consumer protection obligations, or refunds that must be provided by law.

14. Applicable Law and Customer Complaints

These Terms of Service are governed by applicable laws and regulations, subject to any mandatory consumer protections that apply to a transaction.

For customers in the United States, nothing in these terms is intended to waive or restrict rights or remedies that cannot legally be excluded under applicable U.S. federal or state law.

If you experience an issue with our website, products, delivery, or an order, please contact our customer support team.

Business and Contact Information

• Brand Name: Solentrra

• Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

• Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

• Customer Support Email: service@solentrraa.com

• Customer Service Phone: 0595-88077758

Our customer support team will review complaints and work toward an appropriate resolution in accordance with our policies and applicable laws.

Customers may contact us regarding order issues, payment concerns, product problems, delivery delays, returns, or refunds.

Attempting to resolve a complaint directly with us does not prevent customers from exercising any legal rights or pursuing remedies available under applicable law.

15. Changes to These Terms of Service

We may update these Terms of Service from time to time to reflect changes in our business operations, services, policies, or applicable legal requirements.

The latest revision date will be displayed at the top of this page.

Updated terms generally apply prospectively from the date they are published, subject to applicable law.

Changes to these Terms of Service will not retroactively alter the rights and obligations associated with an already confirmed purchase without a valid legal basis or the customer's agreement where required.

We encourage customers to review these Terms of Service periodically to stay informed about the conditions governing use of our website.

Solentrra — Customer Support

Operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

Email: service@solentrraa.com

Phone: 0595-88077758