About Us

Welcome to Solentrra

Solentrra is an online store owned and operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd. The company is responsible for operating the Solentrra website and serves as the seller of record for purchases made through our store.

At Solentrra, our goal is to provide customers with a simple, transparent, and enjoyable online shopping experience. We carefully select our products and strive to provide clear and accurate information about their features, prices, and purchasing conditions.

We are committed to delivering reliable customer service, maintaining transparent business practices, and ensuring clear communication throughout the shopping experience.

Our Commitment to Customers

At Solentrra, we want every customer to shop with confidence.

We are committed to providing accurate product descriptions, transparent pricing, clear shipping information, and accessible return and refund procedures.

Our customer support team is available to assist with questions regarding products, orders, shipping, returns, refunds, and other shopping-related matters.

The terms and conditions applicable to your purchases are detailed in our Terms of Service, Shipping Policy, and Return & Refund Policy, which are available on our website.

Shipping and Delivery

Solentrra offers shipping to customers throughout the United States. Orders are shipped from Hong Kong.

We aim to provide clear and transparent information about order processing, estimated delivery times, and shipping costs.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Total Delivery Time

The estimated total delivery time is 10–20 business days, including order processing and shipping.

Delivery times are estimates and may vary due to carrier operations, customs clearance, weather conditions, holidays, or other circumstances beyond our control.

Shipping Fees

• Orders of $39.00 or more: Free standard shipping.

• Orders below $39.00: A flat shipping fee of $2.99.

All applicable shipping charges are displayed at checkout before customers complete their purchases.

Order Tracking and Delivery Assistance

Once an order has been shipped, customers will receive a shipping confirmation email with tracking information when available.

If your shipment is significantly delayed, tracking information has not been updated for an extended period, or your package appears to be lost, please contact our customer support team at service@solentrraa.com with your order number.

Our team will assist in reviewing the shipping issue and coordinating an appropriate resolution.

For additional details, please refer to our Shipping Policy.

Returns and Refunds

Customer satisfaction is important to us.

Solentrra offers free returns within 180 calendar days after delivery for eligible products, subject to the conditions and procedures outlined in our Return & Refund Policy.

To request a return or refund, please contact our customer support team at service@solentrraa.com and provide your order number, details of the item, and the reason for your request.

Our customer support team will review your request and provide the appropriate return instructions, including the designated return address when applicable.

Please do not send returned products to our business address unless specifically instructed by our customer support team.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us. We will review the issue and arrange an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds will be processed in accordance with the procedures and timelines specified in our Return & Refund Policy.

For detailed information about return eligibility, return procedures, return shipping costs, refund methods, and processing times, please refer to our Return & Refund Policy.

Company Information

Brand Name: Solentrra

Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Business Relationship: Jinjiang Zhaohua Xinsheng Investment Co., Ltd. owns and operates the Solentrra online store and serves as the seller of record for purchases made through Solentrra.

Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

Customer Support Email: service@solentrraa.com

Customer Service Phone: 0595-88077758

Shipping Destination: United States

Shipping Origin: Hong Kong

For inquiries about our store, products, orders, shipping, returns, or refunds, please contact our customer support team using the contact information provided above.

We are committed to addressing customer inquiries and providing assistance throughout the shopping experience.

Thank you for choosing Solentrra. We appreciate your trust and look forward to serving you.