Terms of Purchase

Last Updated: October 12, 2026

These Terms of Purchase govern purchases made through the Solentrra online store, including orders shipped to the United States. They explain our policies regarding ordering, payment, shipping, cancellation, returns, refunds, product issues, and customer support.

Please read these Terms carefully before placing an order.

1. Seller Information

Solentrra is owned and operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Jinjiang Zhaohua Xinsheng Investment Co., Ltd. is the seller of record for purchases made through the Solentrra online store and is responsible for fulfilling orders and meeting its contractual obligations.

Business Information:

• Brand Name: Solentrra

• Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

• Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

• Customer Support Email: service@solentrraa.com

• Customer Service Phone: 0595-88077758

For questions about products, orders, shipping, returns, or refunds, please contact our customer support team using the information above.

2. Product Information

We provide product descriptions, available options, specifications, and prices on the relevant product pages.

We make reasonable efforts to ensure that product descriptions and photographs accurately represent the items offered.

Slight color differences may occur due to screen settings or lighting. However, products delivered should substantially match their descriptions and advertised essential characteristics.

Please review product sizes, colors, quantities, specifications, and other relevant details before placing your order.

3. Prices, Taxes, and Shipping Fees

All prices displayed on the Solentrra online store are in U.S. dollars (USD).

Before completing your purchase, the checkout page will display the applicable product prices, discounts, shipping charges, taxes where applicable, and total payable amount.

For orders shipped to the United States, our standard shipping rates are:

• Orders below $39.00: $2.99 standard shipping fee.

• Orders of $39.00 or more: FREE standard shipping.

Shipping charges are displayed at checkout before payment confirmation.

Applicable sales taxes, if any, will be calculated and displayed at checkout.

If additional customs duties, import taxes, or related charges may apply, we will provide the information available to us as required by applicable law.

Any currency conversion or transaction fees imposed by your bank or payment provider are subject to that provider's terms.

Price changes made after an order has been confirmed will not retroactively increase the amount payable for that order.

4. Order Placement and Confirmation

To place an order on Solentrra, select your preferred products, add them to your shopping cart, and complete the checkout process.

During checkout, you will be asked to provide accurate information, including:

• Your name and contact details.

• Your shipping address.

• Your payment information.

• Any additional information reasonably necessary for delivery.

Before submitting your order, please verify your selected items, quantities, shipping information, and total order amount.

Submitting an order constitutes your agreement to pay the displayed total.

After payment has been successfully processed and your order has been accepted, an order confirmation email will be sent to your provided email address.

Please retain this confirmation for future reference.

5. Payment

The payment methods accepted by Solentrra are displayed during checkout.

You must be authorized to use the selected payment method.

Payments are processed through the payment service providers available on our website.

Orders cannot be confirmed if payment is unsuccessful.

If you notice a payment charge without receiving an order confirmation, please contact service@solentrraa.com.

We will review the transaction and assist in resolving the issue.

We may perform reasonable transaction verification procedures to prevent fraud or unauthorized purchases, subject to applicable law.

If an order cannot be fulfilled, any captured payment will be refunded as required by applicable law.

6. Product Availability

All products offered on Solentrra are subject to availability.

If an ordered product becomes unavailable after your purchase, we will notify you as soon as reasonably possible.

Where appropriate, we may offer a replacement product or the option to cancel the affected item.

Replacement products will not be shipped without your consent.

If the original item is unavailable and you decline a replacement, we will refund the amount paid for the unavailable item, including any associated charges that must be refunded under applicable law.

Refunds will be initiated within 14 calendar days after cancellation, or sooner where required by applicable law.

7. Order Processing and Shipping

These shipping terms apply to orders delivered within the United States.

7.1. Shipping Origin

Orders are shipped from Hong Kong.

Order fulfillment and shipping arrangements depend on product availability and the delivery destination.

We do not represent that orders are shipped from a warehouse located within the United States.

7.2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing includes order verification, preparation, packaging, and transfer to the shipping carrier.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

7.3. Estimated Total Delivery Time

The estimated total delivery time for orders shipped to the United States is 10–20 business days from order confirmation to delivery.

This estimated total includes:

• Order processing: 1–3 business days.

• Shipping and transportation: The remaining period within the estimated total delivery time.

The 1–3 business days of processing are included in the 10–20 business days total and are not added separately.

Delivery estimates may be affected by customs inspections, carrier disruptions, severe weather, public holidays, or other circumstances beyond reasonable operational control.

These estimates are not guarantees of a specific delivery date.

If we are unable to ship an order within the applicable promised shipping period, we will notify you and provide the option to consent to the delay or cancel and obtain a prompt refund, as required by applicable U.S. law.

7.4. Shipping Fees

Our standard shipping rates for the United States are:

• Order amount below $39.00: $2.99.

• Order amount of $39.00 or more: FREE shipping.

The applicable shipping charge will be shown at checkout before your order is submitted.

7.5. Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

You can use the tracking details to follow your package's delivery progress.

If your tracking information is missing or has not updated for an unusually long period, please contact service@solentrraa.com with your order number.

For additional information, please refer to our Shipping Policy.

8. Shipping Delays, Lost Packages, and Delivery Disputes

If your order does not arrive within the estimated delivery period, your tracking information shows an unusual issue, or your package appears lost, please contact our customer support team.

Email: service@solentrraa.com

Include your order number and a description of the issue.

We will investigate the situation and contact the shipping carrier when necessary.

A package marked as "Delivered" in tracking information will not automatically result in rejection of a customer complaint.

We will reasonably review delivery disputes and available supporting information.

Where an order is confirmed lost, undelivered, or otherwise not fulfilled, we will provide an appropriate solution, which may include replacement or refund, in accordance with applicable law.

When cancellation and a refund are legally required due to non-shipment or failure to fulfill an order, we will provide the refund within the applicable legal timeframe.

Nothing in these Terms automatically transfers all shipping-related risks to customers or removes mandatory consumer protections.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact service@solentrraa.com as soon as possible.

9.1. Before Shipment

You may request cancellation of an order that has not yet been shipped without a cancellation fee.

Once a pre-shipment cancellation has been confirmed, we will refund the full amount paid.

Refunds will be initiated within 14 calendar days after the confirmed cancellation, or sooner where required by applicable law.

Refunds will be issued to the original payment method unless another method is expressly agreed upon and legally permitted.

Requests to modify shipping addresses, products, or quantities are subject to the order's processing status.

9.2. After Shipment

Once an order has been shipped, certain modifications or cancellation requests may no longer be technically possible.

Our customer support team will explain the available options.

If you no longer wish to keep a delivered product, you may request a return under our 180-day free return policy, subject to the eligibility conditions described below.

Your applicable statutory consumer rights remain unaffected.

10. Returns and Refunds

Solentrra offers a 180-day free return policy for eligible products delivered to customers in the United States.

Eligible customers may request a return within 180 calendar days after receiving their order.

Returns are handled in accordance with the eligibility requirements, return procedures, and refund conditions described in Section 11 and our Return & Refund Policy.

This commercial return policy does not limit any mandatory rights or remedies available under applicable U.S. federal or state law.

11. 180-Day Free Return Policy

11.1. Return Window

You may request a return of an eligible product within 180 calendar days from the date you receive it.

11.2. Return Eligibility

For preference-based returns, including a change of mind, returned products must generally:

• Be unused and unworn, where applicable.

• Be in their original condition.

• Include all original accessories and components.

• Be accompanied by their original packaging.

These eligibility requirements do not restrict remedies required by law for damaged, defective, incorrect, or materially misdescribed products.

11.3. How to Request a Return

To request a return, contact:

service@solentrraa.com

Please provide:

• Your order number.

• The product or products you wish to return.

• The reason for your return.

• Photographs or videos, where relevant to a product quality issue.

Our customer support team will provide the applicable return instructions and designated return warehouse address.

Please do not send returned products directly to our business address in China unless specifically instructed to do so.

Our business address is not automatically the designated return warehouse.

The return process does not restrict any consumer remedy that cannot legally be made subject to prior approval.

11.4. Return Shipping Costs

Solentrra covers the return shipping costs for products eligible under our 180-day free return policy.

No restocking fee is charged for accepted eligible returns.

If a product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate remedy without additional costs to the customer, as required by applicable law.

Please follow the provided return shipping instructions to ensure that return shipping costs are covered.

11.5. Refund Processing

For an accepted return, the purchase price actually paid for the returned product will be refunded to the original payment method.

Refunds will be initiated within 14 calendar days after the returned product has been received and inspected, or sooner where required by applicable law.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

For preference-based returns, the original outbound shipping fee, if charged, is not refundable unless otherwise required by law.

Return shipping for eligible returns remains free.

If the refund relates to defective merchandise, an incorrect product, non-delivery, or another situation requiring reimbursement of original shipping charges, those charges will be refunded as required by applicable law.

For further details, please consult our Return & Refund Policy.

12. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, incorrect, or materially different from its advertised description, please contact:

service@solentrraa.com

Include your order number, a description of the problem, and photographs where reasonably available.

We will investigate your request and provide an appropriate resolution.

Depending on the circumstances, available solutions may include:

• Product replacement.

• Product repair, where appropriate.

• A partial refund or price adjustment.

• A full refund for the affected product.

If a return is necessary because of our error or a qualifying product defect, we will cover the necessary return shipping costs.

We will not impose unreasonable fees or additional charges for remedies that must be provided without cost under applicable law.

Our commercial return conditions do not exclude mandatory legal rights relating to defective or misdescribed goods.

13. Consumer Rights and Product Warranties

Our 180-day free return policy is a commercial benefit provided by Solentrra and does not replace or limit consumer protections available under applicable U.S. federal or state law.

Products should substantially conform to their descriptions and the material information provided before purchase.

If a product is defective, materially misdescribed, or otherwise fails to meet applicable legal requirements, customers may be entitled to remedies under relevant law.

Any specific product or manufacturer warranty, where offered, will be described in the applicable product information or accompanying documentation.

Nothing in these Terms excludes or limits any warranty, consumer protection, or legal remedy that cannot lawfully be excluded or limited.

To report a product issue or request warranty-related assistance, please contact service@solentrraa.com with your order number and details of the issue.

14. Seller Responsibility

Jinjiang Zhaohua Xinsheng Investment Co., Ltd., operating the Solentrra online store, is responsible for its contractual obligations in accordance with applicable law.

We will reasonably investigate and address issues related to orders, payment, shipping, delivery, and products.

Nothing in these Terms excludes liability or restricts consumer rights where such exclusion or restriction is prohibited by applicable law.

15. Personal Information and Privacy

Personal information collected during the ordering process may be used to:

• Process and confirm purchases.

• Arrange order fulfillment and delivery.

• Provide order tracking and shipping updates.

• Respond to customer service inquiries.

• Manage returns, cancellations, and refunds.

• Prevent fraud and protect transactions.

• Comply with applicable legal obligations.

For information about how we collect, use, share, and protect personal information, please refer to our Privacy Policy.

16. Customer Complaints and Dispute Resolution

If you experience an issue involving an order, payment, shipment, return, refund, or product, please contact our customer support team.

Contact Information:

• Brand Name: Solentrra

• Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

• Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

• Customer Support Email: service@solentrraa.com

• Customer Service Phone: 0595-88077758

Please include your order number and a clear description of your concern.

We will review your complaint and make reasonable efforts to provide a timely and appropriate resolution.

We encourage customers to contact us first so that we can attempt to resolve issues directly.

This process does not prevent customers from pursuing remedies, filing complaints with competent authorities, or exercising rights available under applicable law.

17. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our operations, policies, or applicable legal requirements.

The version of these Terms provided to you when your order is placed will govern that purchase.

Subsequent updates will not retroactively change contractual commitments for previously confirmed orders.

For questions about these Terms, please contact service@solentrraa.com.