Privacy Policy

Privacy Policy

Last Updated: October 12, 2026

This Privacy Policy explains how Solentrra, owned and operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd., collects, uses, stores, shares, and protects personal information when you visit our online store, place an order, or contact our customer support team.

We are committed to handling your personal information responsibly, transparently, and securely in accordance with applicable data protection and privacy laws.

This Privacy Policy primarily addresses customers in the United States, our target shipping destination. Additional privacy rights may apply to individuals in other jurisdictions where required by law.

1. Business Identity and Contact Information

Solentrra is owned and operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Jinjiang Zhaohua Xinsheng Investment Co., Ltd. is responsible for operating the Solentrra online store and handling personal information collected in connection with its business activities.

Our official business information is:

  • Brand Name: Solentrra

  • Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

  • Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

  • Customer Support Email: service@solentrraa.com

  • Customer Service Phone: 0595-88077758

You may use these contact details to ask questions about our online store, the handling of your personal information, or your privacy rights.

2. Personal Information We Collect

When you interact with Solentrra, we may collect certain categories of personal information necessary to provide our products and services.

2.1 Personal Identification and Contact Information

When you place an order, contact customer support, or otherwise interact with our store, we may collect:

  • First and last name;

  • Email address;

  • Phone number;

  • Billing address;

  • Shipping address.

This information helps us identify customers, process purchases, arrange deliveries, and respond to inquiries.

2.2 Order and Transaction Information

When you make a purchase, we may collect and process:

  • Products purchased;

  • Order numbers and purchase details;

  • Order amounts and payment status;

  • Information necessary to process payment transactions;

  • Shipping and delivery details;

  • Tracking information;

  • Return, refund, and after-sales service requests.

Payments may be processed through authorized third-party payment service providers.

These providers process payment information in accordance with their own privacy policies, security standards, and applicable legal obligations.

We do not require customers to send complete credit card numbers or other sensitive payment credentials through customer support email.

2.3 Customer Support Information

When you contact our customer support team, we may collect and retain:

  • Your name and contact information;

  • Order references;

  • Messages and inquiries;

  • Information relating to complaints or service requests;

  • Photographs, videos, or documents you voluntarily provide to help resolve an issue.

We use this information to respond to requests, resolve disputes, and provide appropriate after-sales assistance.

2.4 Technical and Browsing Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type and version;

  • Device type and operating system;

  • Website access information;

  • Session information;

  • Website usage and interaction data;

  • Information necessary to maintain website functionality and security.

We may also collect information through cookies and similar technologies, subject to applicable consent requirements.

3. How We Use Personal Information

We collect and use personal information only for legitimate business purposes and in accordance with applicable law.

3.1 Order Processing and Fulfillment

We use customer information to:

  • Receive and confirm orders;

  • Process and verify payments;

  • Prepare purchased products for shipment;

  • Arrange shipping and delivery;

  • Provide order confirmations and tracking information;

  • Communicate order status and delivery updates;

  • Process returns, refunds, and after-sales requests;

  • Resolve order-related questions or disputes.

For orders delivered to the United States, our standard shipping terms are:

  • Order Processing Time: 1–3 business days after payment confirmation.

  • Estimated Total Delivery Time: 10–20 business days, including order processing and shipping.

  • Free Shipping: Available for orders totaling $39.00 or more.

  • Standard Shipping Fee: $2.99 for orders totaling less than $39.00.

All amounts are expressed in U.S. dollars (USD).

These shipping terms are provided for transparency and should remain consistent with our Shipping Policy, checkout information, and other relevant website pages.

We process the personal information necessary to arrange deliveries through our shipping and logistics partners.

3.2 Customer Service and Communication

We may use your contact information to:

  • Respond to inquiries;

  • Provide customer support;

  • Send important order-related notifications;

  • Assist with delivery issues;

  • Handle product complaints;

  • Process return and refund requests.

These communications are necessary to provide our services and are separate from optional promotional communications.

3.3 Legal and Regulatory Compliance

We may process or retain certain personal information when necessary to:

  • Meet applicable accounting and tax obligations;

  • Maintain legally required business records;

  • Respond to valid requests from authorized public authorities;

  • Comply with applicable laws and regulations;

  • Establish, exercise, or defend legal claims.

3.4 Security and Fraud Prevention

We may process certain information to:

  • Detect and prevent fraudulent transactions;

  • Protect customer accounts and payment processes;

  • Identify unauthorized website activity;

  • Maintain website security;

  • Investigate suspicious activity;

  • Protect our legitimate business interests and the rights of our customers.

3.5 Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we rely on the appropriate basis for the specific activity.

Depending on the circumstances, these bases may include:

  • Performance of a contract or steps taken before entering into a contract;

  • Compliance with applicable legal obligations;

  • Legitimate interests, where permitted by law;

  • Your consent, where required.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable legal requirements.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. Required and Optional Information

Certain personal information is necessary to complete purchases, process payments, arrange deliveries, or respond to customer service requests.

Required information may include:

  • Customer name;

  • Contact email address;

  • Shipping address;

  • Billing information where necessary;

  • Information required to complete payment and fulfill an order.

If you do not provide the information required for a particular transaction, we may be unable to process your order, deliver your products, or complete your request.

Other information, such as optional marketing preferences, is voluntary.

You are not required to subscribe to promotional emails to purchase products from Solentrra.

5. Sharing and Disclosure of Personal Information

We may share personal information with authorized service providers when reasonably necessary to operate our online store and provide our services.

These service providers may include:

5.1 Website Hosting and Technical Providers

We may share necessary technical information with providers responsible for:

  • Website hosting;

  • Website maintenance;

  • Technical support;

  • Website security;

  • Store functionality.

5.2 Payment Service Providers

Payment service providers may process information necessary to authorize, complete, verify, or refund transactions.

Payment providers may act as independent data controllers or businesses subject to their own legal obligations, depending on the circumstances.

5.3 Shipping and Logistics Partners

We may share necessary order and delivery information with shipping carriers, fulfillment providers, and logistics partners.

This information may include:

  • Recipient name;

  • Shipping address;

  • Contact phone number where necessary;

  • Order and shipment reference numbers;

  • Delivery instructions;

  • Tracking-related information.

Such information is provided for the purpose of arranging and completing deliveries, including shipments to customers in the United States.

5.4 Customer Support and Operational Service Providers

We may share relevant information with service providers assisting with:

  • Order management;

  • Customer support;

  • Technical troubleshooting;

  • Returns and refunds;

  • Customer service operations.

We seek to limit information shared with service providers to what is reasonably necessary for their authorized functions.

5.5 Legal Disclosures

We may disclose personal information when required by applicable law, a valid legal process, or a legally authorized request from a competent authority.

We may also disclose information when reasonably necessary to protect our legal rights, investigate fraud, or address security concerns, subject to applicable law.

5.6 Sale of Personal Information

We do not sell customers' personal information for monetary compensation.

Certain disclosures involving advertising or analytics technologies may qualify as a "sale," "sharing," or targeted advertising under some U.S. state privacy laws, even when no money is exchanged.

Where such activities occur and applicable law provides an opt-out right, we will honor valid requests in accordance with those requirements.

6. International Transfers of Personal Information

Solentrra is operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd., a company located in China.

Because our business operates internationally and serves customers in the United States, certain personal information may be transferred to, accessed from, or processed in countries outside the customer's place of residence.

These countries may include China and other locations where our authorized service providers operate.

International processing may be necessary for:

  • Order management;

  • Customer support;

  • Payment processing;

  • Shipping coordination;

  • Logistics and fulfillment;

  • Website hosting and technical operations;

  • Fraud prevention and security.

Data protection laws may differ between countries.

Where international transfers are subject to specific legal requirements, we will take steps to comply with applicable law and implement required safeguards.

Depending on the applicable legal framework and circumstances, appropriate safeguards may include contractual protections, recognized transfer mechanisms, or other legally permitted measures.

Where the General Data Protection Regulation (GDPR) applies, international transfers must comply with the relevant GDPR requirements.

For questions regarding international processing or applicable safeguards, contact:

Email: service@solentrraa.com

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Retention periods may vary depending on the category of information, the purpose of processing, legal obligations, and the need to resolve disputes.

7.1 Order and Transaction Records

Order-related information may be retained for the period necessary to:

  • Process purchases;

  • Complete deliveries;

  • Manage returns and refunds;

  • Provide after-sales support;

  • Maintain required accounting and tax records;

  • Resolve disputes or legal claims.

Certain transaction records may be retained for longer periods where required by applicable laws.

7.2 Customer Support Records

Customer service communications may be retained while an inquiry, complaint, or support request is being handled.

Additional retention may be necessary for follow-up support, legal compliance, dispute resolution, or protection of legitimate business interests.

7.3 Marketing Information

Where promotional communications require consent, we will stop using your information for the relevant marketing purpose after you withdraw consent.

We may retain limited information necessary to record and respect your unsubscribe request.

7.4 Technical and Security Information

Technical and security-related information may be retained for periods reasonably necessary to:

  • Maintain website functionality;

  • Investigate suspected fraud;

  • Prevent unauthorized access;

  • Meet applicable legal obligations.

7.5 Deletion and Anonymization

When personal information is no longer necessary and no applicable legal obligation requires its continued retention, we will delete or anonymize it in accordance with our applicable retention procedures.

Access to retained personal information is restricted to authorized personnel and service providers with a legitimate business need.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve browsing experiences, and maintain transaction security.

8.1 Essential Cookies

Certain cookies may be necessary for the website to function properly.

These may be used to:

  • Maintain shopping cart functionality;

  • Support checkout processes;

  • Protect browsing sessions;

  • Enable account authentication where applicable;

  • Remember necessary website preferences;

  • Maintain website security.

Disabling essential cookies may prevent certain website features from functioning correctly.

8.2 Optional Cookies

Where implemented, optional cookies may support:

  • Website analytics;

  • Performance measurement;

  • Personalization;

  • Advertising and marketing activities.

Where applicable law requires consent for optional cookies or similar technologies, we will request the required consent before activating them.

8.3 Cookie Preferences

Where cookie preference controls are available on our website, you may use them to manage your choices.

You may also control or delete cookies through your browser settings.

Most browsers provide options to:

  • View stored cookies;

  • Block certain cookies;

  • Delete previously stored cookies;

  • Restrict tracking technologies.

Please note that disabling essential cookies may affect website functionality, including shopping cart and checkout features.

Where consent is required, simply browsing our website or accepting our Terms of Service does not, by itself, constitute consent to optional cookies.

9. Marketing Communications

We may send promotional communications about Solentrra products, new arrivals, special offers, and other store-related updates where permitted by applicable law.

Where consent is required, we will obtain it before sending promotional communications.

You may unsubscribe from promotional emails at any time by:

  • Using the unsubscribe link included in an applicable promotional email;

  • Contacting our customer support team at service@solentrraa.com.

We will process valid unsubscribe requests in accordance with applicable law.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, including:

  • Order confirmations;

  • Payment-related notifications;

  • Shipping updates;

  • Delivery information;

  • Return and refund communications;

  • Responses to customer support requests.

These communications are necessary for managing purchases and providing customer service.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

We respect applicable privacy rights and will review requests in accordance with relevant legal requirements.

10.1 Right to Access

You may have the right to request information about the personal data we hold or process about you.

Where applicable, you may also request a copy of that information.

10.2 Right to Correction

You may have the right to request correction of inaccurate personal information.

We may ask for information reasonably necessary to verify the requested correction.

10.3 Right to Deletion

You may have the right to request deletion of personal information, subject to applicable legal exceptions.

Certain records may need to be retained for purposes such as:

  • Completing transactions;

  • Complying with legal obligations;

  • Preventing fraud;

  • Maintaining required business records;

  • Resolving disputes;

  • Establishing or defending legal claims.

10.4 Right to Data Portability

Where provided by applicable law, you may request certain personal information in a portable and commonly used format.

10.5 Right to Opt Out of Certain Data Processing

Depending on applicable U.S. state privacy laws, you may have the right to opt out of certain activities, including:

  • The sale of personal information, as defined by applicable law;

  • Sharing personal information for cross-context behavioral advertising;

  • Processing personal information for targeted advertising;

  • Certain types of profiling where legally applicable.

We will process valid requests under the requirements applicable to the relevant activity.

10.6 Right to Withdraw Consent

Where we rely on your consent for a particular processing activity, you may withdraw that consent at any time.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

10.7 Additional Rights Under Applicable Laws

Residents of certain U.S. states may have additional privacy rights.

Depending on the applicable law, these may include:

  • The right to obtain information about categories of personal information collected;

  • The right to know certain categories of third parties to whom information is disclosed;

  • The right to limit certain uses or disclosures of sensitive personal information;

  • The right to appeal a denied privacy request;

  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

If the GDPR applies to your personal information, you may also have rights to restrict processing, object to certain processing, and lodge a complaint with an appropriate supervisory authority, subject to the conditions established by law.

10.8 How to Exercise Your Rights

To submit a privacy-related request, please contact:

Brand: Solentrra

Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Email: service@solentrraa.com

Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

Phone: 0595-88077758

Please describe your request clearly and provide enough information for us to identify the relevant records.

We may request additional information reasonably necessary to verify your identity or authority to make the request.

We will respond within the time limits required by applicable law.

For requests governed by the GDPR, the standard response period is generally one month, subject to legally permitted extensions.

For requests governed by U.S. state privacy laws, applicable response periods and extension rules may vary by jurisdiction.

If you believe your privacy rights have been violated, you may have the right to contact the relevant privacy regulator or other competent authority in your jurisdiction.

11. Information Security

We take reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access;

  • Unlawful disclosure;

  • Accidental loss;

  • Unauthorized modification;

  • Unauthorized destruction;

  • Fraudulent or otherwise unlawful use.

Our security practices may include appropriate access controls, administrative procedures, and technical safeguards based on the nature of the information involved.

Access to personal information is limited to authorized personnel and service providers who need the information to perform legitimate business functions.

Although we take steps to safeguard personal information, no online transmission method or electronic storage system can be guaranteed to be completely secure.

We therefore encourage customers to take appropriate precautions when using online services.

For your security, please do not send passwords, complete credit card numbers, or other sensitive payment credentials through customer support email.

If you suspect unauthorized activity involving your order or personal information, please contact us at:

service@solentrraa.com

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business operations;

  • Our website features or services;

  • Our information handling practices;

  • Applicable privacy laws and regulations;

  • Security or compliance requirements.

When we make changes, we will update the "Last Updated" date displayed at the beginning of this Privacy Policy.

Where applicable law requires additional notice or consent before implementing certain changes, we will take the required steps.

We encourage customers to review this Privacy Policy periodically to stay informed about how we handle personal information.

The version published on our website represents the current Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, how your personal information is collected or processed, or how to exercise your privacy rights, please contact the company operating Solentrra.

Brand Name: Solentrra

Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

Customer Support Email: service@solentrraa.com

Customer Service Phone: 0595-88077758

We are committed to reviewing privacy-related inquiries and responding in accordance with applicable legal requirements.