Contact Us

Have a question about a product, need an update on your order, or require assistance after your purchase? Our customer support team is here to help.

You can contact us using the information below.

Company Information

Solentrra is owned and operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Jinjiang Zhaohua Xinsheng Investment Co., Ltd. is the legal entity responsible for operating this online store and the seller of record for purchases made through the Solentrra website.

Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Brand Name: Solentrra

Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

Customer Support Email: service@solentrraa.com

Customer Service Phone: 0595-88077758

Order Support

For questions about an existing order, please contact our customer support team at service@solentrraa.com.

To help us review and resolve your request efficiently, please provide the following information where applicable:

• Your order number.

• The email address used when placing your order.

• A description of your question or issue.

• Photos of the product if your request concerns an item that is damaged, defective, or different from what you ordered.

Our customer support team will review your request and assist you in accordance with our store policies and applicable consumer protection laws.

For your security, please never share your account password or complete payment card details by email.

Shipping and Delivery Information

We currently offer shipping to customers in the United States.

Order Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Total Delivery Time: 10–20 business days, including order processing and shipping transit.

Shipping Fees:

• Orders of $39.00 or more qualify for free standard shipping.

• Orders under $39.00 are subject to a flat shipping fee of $2.99.

Once your order has shipped, tracking information will be provided when available.

If your order is delayed, your tracking information has not been updated for an extended period, or your package appears to be lost, please contact service@solentrraa.com with your order number. Our customer support team will investigate the issue and assist you with an appropriate resolution.

Delivery estimates may be affected by carrier operations, weather conditions, customs processing, or other circumstances beyond our reasonable control. Please contact us if you experience an unexpected delay.

For additional details, please refer to our Shipping Policy.

Returns and After-Sales Support

If you would like to request a return or report a problem after receiving your order, please contact our customer support team at service@solentrraa.com.

To help us process your request, please provide your order number, the product concerned, and the reason for your request. Photos may also be helpful if your item is damaged, defective, or incorrect.

Our customer support team will review your request and provide the appropriate return instructions and return facility address.

Important: The business address listed on this page is not our return warehouse address. Please do not send returned products to this address. Contact our customer support team first to obtain the correct return instructions and destination.

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us so we can review the issue and arrange an appropriate replacement, refund, or return solution at no additional cost to you.

Our return procedures are intended to ensure that requests are handled efficiently and do not limit any consumer rights provided by applicable law.

For detailed information about return eligibility, return shipping costs, refund procedures, and applicable refund timelines, please refer to our Return & Refund Policy.

We appreciate your trust in Solentrra and are committed to providing clear communication and reliable customer support.