Shipping Policy

Last Updated: October 12, 2026

This Shipping Policy explains the order processing, shipping, delivery, and related customer service procedures for purchases made through the Solentrra online store and shipped to the United States.

Solentrra is owned and operated by Jinjiang Zhaohua Xinsheng Investment Co., Ltd., the legal business entity responsible for operating this online store and the seller of record for purchases made through it.

1. Shipping Destinations and Origin

We currently offer shipping to eligible addresses within the United States.

Orders are shipped from Hong Kong, China.

Our registered business address in Jinjiang City, Fujian Province, China, is separate from the location where orders are fulfilled and dispatched.

We work with shipping carriers and logistics partners to deliver orders to customers in the United States.

Shipping availability is determined by the delivery address provided during checkout. If we are unable to deliver to your address, we will notify you and provide an appropriate solution.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing includes:

• Order verification and payment confirmation.

• Product preparation and quality checks.

• Packaging and shipping arrangements.

• Handover to the shipping carrier.

Orders are generally processed Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Important: The processing time of 1–3 business days is already included in the total estimated delivery time of 10–20 business days stated below. It should not be added separately.

3. Estimated Delivery Time

For orders shipped to the United States, the estimated total delivery time is 10–20 business days from order confirmation.

This estimated timeframe includes:

• Order processing: 1–3 business days.

• Shipping and transportation: The remaining time required for delivery, depending on the carrier, destination, customs processing, and logistics conditions.

The total estimated delivery time of 10–20 business days covers the entire process, from order preparation to delivery to the customer.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Please note that delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to circumstances such as:

• Carrier delays or transportation disruptions.

• Severe weather or natural disasters.

• Customs inspections or clearance delays.

• Increased shipping volumes during peak seasons.

• Incorrect or incomplete shipping information.

• Other circumstances beyond our reasonable control.

If your order experiences an unexpected delay, our customer support team will help investigate the situation and provide available updates and solutions.

Nothing in this policy limits your rights under applicable consumer protection laws.

4. Shipping Fees

We offer the following standard shipping rates for orders delivered within the United States:

Order Value	Standard Shipping Fee
Below $39.00	$2.99
$39.00 or more	FREE

Free standard shipping is available on orders of $39.00 or more.

All prices and shipping fees are expressed in United States Dollars (USD).

The applicable shipping fee will be clearly displayed during checkout before you complete your purchase.

We will not impose additional shipping charges through our store after an order has been confirmed unless a change is expressly requested and approved by the customer.

Any applicable taxes, customs duties, or import-related charges will be handled in accordance with applicable laws and disclosed before purchase where required.

If you are unexpectedly asked to pay additional shipping or import-related fees upon delivery, please contact our customer support team before making payment so we can review the situation.

5. Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

You can use this information to monitor your shipment through the designated carrier's tracking service.

Please note:

• Tracking information may take some time to become available after shipment.

• Carrier tracking updates may not appear immediately.

• International shipments may experience periods without tracking updates while packages are in transit or undergoing customs processing.

If you do not receive a shipping confirmation email, please check your spam or junk folder.

If you still cannot locate the confirmation or your tracking information has not been updated for an unusually long period, please contact us at:

Email: service@solentrraa.com

Please include your order number so we can investigate your shipment with our logistics partner.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify the following details before completing your order:

• Recipient's full name.

• Complete street address, including apartment or unit number when applicable.

• City, state, and ZIP code.

• Contact phone number.

• Any additional delivery instructions required by the carrier.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible at:

Email: service@solentrraa.com

We will make reasonable efforts to update your shipping details before the package is dispatched.

Once an order has shipped, address changes may be limited by the carrier's policies and operational capabilities.

If a requested address modification involves additional charges, we will explain the available options and obtain your approval before proceeding.

These provisions do not limit your legal rights if a delivery problem results from an error or failure attributable to us.

7. Delayed Deliveries

If your order has not arrived within the estimated 10–20 business day delivery period, please contact our customer support team.

Email: service@solentrraa.com

When contacting us, please provide:

• Your order number.

• Your shipping confirmation or tracking number, if available.

• A brief description of the delivery issue.

Our customer support team will investigate the status of your shipment and, when necessary, contact the shipping carrier or logistics provider for further information.

We will keep you informed of relevant updates and available resolutions.

If we determine that your order cannot be delivered within the expected timeframe, we will explain the situation and provide appropriate options, which may include continued delivery arrangements, order cancellation, or a refund, as applicable.

Where required by applicable United States consumer protection laws, we will obtain your consent to an applicable shipping delay or offer cancellation and a refund.

We will not require customers to accept indefinite delays without an appropriate resolution.

8. Lost or Undelivered Packages

If your package appears to be lost or has not arrived despite the tracking information, please contact us at:

Email: service@solentrraa.com

Please provide your order number and any relevant tracking or delivery information.

We will investigate the issue and contact the shipping carrier or logistics partner when necessary.

If the tracking status indicates that your package was delivered but you have not received it, we will review your claim and investigate the delivery circumstances.

A tracking status marked "Delivered" does not automatically result in the rejection of your claim.

If an investigation confirms that a package has been lost or was not properly delivered due to circumstances for which we are responsible, we will offer an appropriate resolution, which may include:

• Sending a replacement order at no additional cost, with your agreement.

• Issuing a refund in accordance with applicable laws and the circumstances of your order.

We do not automatically transfer responsibility for lost packages to customers merely because an order has been handed over to a shipping carrier.

Our goal is to ensure that legitimate delivery issues are reviewed fairly and resolved appropriately.

9. Damaged Packages or Items

If your package arrives damaged or if an item is damaged, defective, or incorrect, please contact our customer support team as soon as you discover the issue.

Email: service@solentrraa.com

To help us review your request, please provide:

• Your order number.

• A description of the damage or issue.

• Photographs of the affected item or packaging, if available.

These details will help us assess the situation and determine an appropriate solution.

Failure to report visible damage directly to the carrier at the time of delivery does not automatically eliminate your rights to request assistance from us.

If an item arrives damaged, defective, incorrect, or materially different from its description due to circumstances for which we are responsible, we will provide an appropriate replacement, refund, or other resolution at no additional cost to you, in accordance with applicable laws.

For additional information about returns and refunds, please refer to our Return & Refund Policy.

10. Customer Support

If you have questions about order processing, shipping fees, shipment tracking, delivery delays, or missing packages, please contact our customer support team.

Customer Support Email: service@solentrraa.com

Customer Service Phone: 0595-88077758

When contacting us, please include your order number and a clear description of your question or concern.

Our team will review your request and make reasonable efforts to provide a timely response and an appropriate solution.

11. Business and Seller Information

The following company is responsible for operating the Solentrra online store and fulfilling orders placed through it.

Brand Name: Solentrra

Legal Company Name: Jinjiang Zhaohua Xinsheng Investment Co., Ltd.

Business Address: Room B1601, 728 Huguang Road, Jinjiang City, Fujian Province, China

Customer Support Email: service@solentrraa.com

Customer Service Phone: 0595-88077758

Shipping Destination: United States

Shipping Origin: Hong Kong, China

Transaction Currency: United States Dollars (USD)

Jinjiang Zhaohua Xinsheng Investment Co., Ltd., doing business as Solentrra, operates this online store and is the seller of record for purchases made through the store.

We are committed to providing clear shipping information, transparent delivery expectations, and responsive customer support throughout the purchasing and delivery process.